UPDATED: Monday, April 6, 2020 2:14 p.m. EST
OUR COMMITMENT TO YOU IS UNWAVERING
The world is facing unprecedented times with COVID-19. We’re all enduring a lot as we make crucial adjustments to our everyday lives, including social distancing from loved ones and halting unnecessary travel. To that end, we have made the decision to extend our temporary suspension of all journeys through May 24, 2020.
We are deeply appreciative of your understanding as we navigate an ever-changing situation — and acknowledge your disappointment if your journey with us has been affected.
Since our original announcement on March 11, we have worked tirelessly with our travelers to move their departure dates. If your departure date falls within our new window of suspended journeys, we will soon be reaching out to you to reschedule your departure with a Future Travel Credit valued at 110% of the monies paid to Vantage, which can be applied to any 2020 or 2021 departure.
By adding increased value, you’ll have new opportunities to upgrade your airfare or cabin class, add an optional pre- or post-trip extension, purchase optional tours, and more. You’ll have 12 months from your original departure date to utilize your Future Travel Credit.
We appreciate your patience while we contact impacted travelers. If your journey was scheduled to depart on or before May 24, 2020, please call 1-888-514-7617 to reschedule your journey or to review your options.
If you would like to speak to a representative about a journey scheduled to depart after May 24, 2020, please contact us via the chat function on our homepage, email firstname.lastname@example.org
, or call 1-888-982-6824. As a reminder, you can view your journey information and make payments via My Portfolio.
Although we’re unable to travel at the moment, let us remember that it’s for a good reason. The health, safety, and security of our guests, employees, and overseas partners remain our first priority — now and always. We thank you for your continued support.
WHAT ELSE YOU NEED TO KNOW
Taking care of you
Your health, safety, and security are paramount. We continue to monitor travel and health advisories from the World Health Organization and the U.S. State Department, while communicating with our overseas offices and vendors to protect the health and safety of our staff, crew, and partners worldwide.
Navigating these unchartered waters — together
If you’ve reached out to us lately, you may have experienced longer than normal hold times, since we’re working with impacted travelers to reschedule their journeys. We’ve also shifted our email communications to give you more opportunities for “armchair travel” — or, exploring a destination virtually. Just because we can’t travel the way we prefer doesn’t mean we can’t travel from the comfort of our own homes.
A big thank you, from us
The news may change every day, but our commitment to you does not
. Right now, we are so grateful for your loyalty, flexibility, and understanding. We’re also endlessly appreciative of all the essential employees out there — from doctors and nurses to grocery clerks and postal workers and all other essential personnel. However small it may seem at the moment, spring has arrived in the U.S. — a gentle but poignant reminder that hope springs eternal.